Customer relations is as good as a product. The way that a company treats its customers and clients can go a long way in either making or breaking a company’s success. That is why many service providers have released products to empower businesses to maximize the potential of good customer relations.
Customer Relations Management is an approach to manage a company’s relationship with current and potential customers. It uses data analysis about customers’ history within the company to improve business relationships, specifically focusing on customer retention and ultimately driving sales growth.
Every year, GetCRM, an independent vendor comparison resource that provides CRM software assessment evaluating the features, cost, and customer service options offered by a service provider, awards the top CRM product that is in the market.
This aims to help guide businesses to determine which products are worth their money. Unlike other awards, companies cannot nominate themselves to get the GetCRM’s distinction; instead, providers were determined based on hands-on research and analysis. This way, consumers can be guaranteed that those that were awarded are the actual best available in the market.
This year, GetCRM named Nextiva’s NextOS as the top CRM product on the market for 2019. NextOS, released in May 2018, is a business solution tool that empowers businesses to create a
“We are honored that NextOS has been so highly recognized by GetCRM, especially because our product has been on the market for a brief period,” said Charles Ingram, chief product officer for Nextiva.
Nextiva is a global leader for cloud-based communication that aims to simplify business communications, team collaboration, and customer engagement. With its flagship CRM product, NextOS, the company has served more than 150,000 businesses across the US by providing world-class business phone service, CRM, chat, surveys, and analytics.
“We congratulate Nextiva for this recognition and achievement,” said Reuben Yonatan, Founder of GetCRM. “NextOS delivers a truly holistic platform for all your customer communication operations, which ultimately transforms the customer journey. I am looking forward to continued innovation from Nextiva in 2019.” /apr