In a press release published recently, global omnichannel customer experience and contact center solutions company, Genesys, announced that the sales from their cloud technology have been increasing by 32% year after year.
The cloud business growth covers all market segments with 70% gains in the mid-market, 50% in small and medium-sized enterprises (SMEs), and 30% in large enterprises.
The announcement also includes the growth in global cloud technology markets by its business acquisition with Westpac New Zealand, Coca-Cola Business Services North America, Heineken Mexico, and more.
Among all products, Genesys revealed that their PureCloud platform stands out for its hypergrowth with sales, which has tripled since 2016. Additionally, the company announced that the projected annual revenue growth rate for the platform reaches nearly 130% since 2017.
The company boasts that with their flagship Genesys PureCloud, customers and potential clients will be able to benefit from over 30 new enhancements released in the last two years. Key benefits of using Genesys PureCloud includes faster deployments and migrations, enhanced speed-to-market, and investment in innovation.
“It has been an amazing year! Genesys counts more than half of the most valuable global brands among its customers, with hundreds of leading businesses from across all market segments and geographies adopting Genesys in the last year,” said a representative from the company.
In the first three quarters of 2018 alone, Genesys was proud to have signed deals with more than 500 customers for our PureCloud solution and boosted its PureCloud revenue nearly 130% compared with the same period last year. This makes PureCloud one of the fastest growing Software as a Service (SaaS) platforms on the market today.
Earlier in the year, the company launched Genesys Predictive Routing powered by new artificial intelligence (AI) capabilities, which uses historical performance data and matches customer and employee attributes to predict which contact center resource is the most likely to achieve targeted business goals.
Established in 1990, Genesys becomes a global leader in UCaas industry. The company is headquartered in San Francisco Bay Area and with major U.S. offices in Indianapolis and the Raleigh-Durham Research Triangle. As of late 2018, the company supports 11,000 customers in over 100 countries and currently works with more than half of the top 100 global brands offering various cloud-driven products such as PureEngage, PureConnect, and PureCloud.
“We will see more companies move to cloud-based contact center solutions in 2019. The reasons to do so are compelling. The cloud offers infinite scalability, enables businesses to avoid the high upfront investment typical of on-premises deployments, and provides for the rapid adoption of innovations like artificial intelligence (AI), data analytics, and more,” they added. /apr