Apple Warning: have your iPhone display replaced by authorized technicians

Apple’s latest launch of iPhone 11 and iOS 13 is nothing but a messy one. The company has already rolled out two new updates for the iOS 13 within the same week as vulnerabilities keep on popping up left and right. This time, an Apple warning has been issued: iPhone 11 users should not have their display replaced by untrained technicians. 

In a warning blog post, Apple said that iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max users should at all cost use genuine Apple displays when replacing their screens because doing otherwise may cause a lot of problems to the device. 

“If you need to replace your iPhone display, it’s important for certified technicians who use genuine Apple display parts to repair it,” Apple said in the warning post. 

Apple said that their displays were designed and manufactured based on the Apple quality standard and they don’t want this to be compromised by untrained technicians who will install fake and not genuine displays on users iPhone 11s. 

“iPhone displays have been designed, tested, and manufactured for Apple quality and performance standards. This includes intuitive and responsive Multi-Touch, high brightness, great color accuracy, white balance, and performance for features like True Tone, Night Shift, and Haptic Touch,” they explained. 

The tech giant has also provided a list of different legitimate providers who are trained and are using genuine Apple parts for users to check out whenever they need to change the display of their iPhones. The trusted providers Apple advised users to go to for their display needs include Apple, Apple Authorized Service Providers, or Independent Repair Providers using genuine Apple parts.

Apple warned that replacements made by the company, unauthorized service centers, and certified technicians who are using genuine parts might not follow proper safety and repair procedures. They said this could lead to more problems in the device as it could compromise its quality and worse, its safety. It could also result in issues in the functions of the device. 

Compatibility is also an issue raised by Apple in its blog post. According to the tech giant, the “iPhone display is engineered together with iOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues.”

“For example, an issue might arise after an iOS software update that contains display updates.”

Specifically, Apple said that they had designed their displays to fit perfectly in the device and fake ones may not be as matching as genuine ones. They also said that unauthorized technicians could also leave loose screws and commit mistakes in installing the fake parts. 

“Apple displays are designed to fit precisely within the device. Additionally, repairs that don’t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury,” they explained. 

Furthermore, Apple said that improper installation of fake parts to the iPhone might lead to one or more of these problems:

Multi-Touch issues

  • Multi-Touch might not respond on parts of the screen
  • Degraded Multi-Touch performance, such as missed screen touches or touches not registering in the right location
  • Touches might unexpectedly register during a phone call
  • Display might not turn off during phone calls
  • Accidental edge or palm touches might register

Display brightness and color issues

  • True Tone display doesn’t function correctly
  • Lost or degraded function of the ambient light sensor, causing the screen to dim or brighten incorrectly
  • Incorrect display color calibration, such as the display to appearing too yellow or blue
  • Display isn’t uniformly bright
  • Lower maximum brightness
  • Unintentional battery drain

On top of that, Apple has also set up a notification system for users to know if the display parts they are using are verified. Users can go to Settings > General > About, and see whether the display in their iPhone is unable to be verified.

“Unable to verify this iPhone has a genuine Apple display,” reads the unverified notification. 

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