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RingCentral VoIP Review

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We reviewed RingCentral's VoIP offers

VoIP has had a significant shift from a technology exclusively used by the early adopters or hobbyist to a widely adopted business form of communication. The industry expects an annual growth rate of 3.1% between 2019 to 2024 with a value ranging from 77.4 million USD in 2018 to 93.2 million USD by the end of 2024.

Undoubtedly, the business is exponentially growing at a breakneck pace, and VoIP providers are flocking in, offering packages that may or may not fit to what your business goals are. Hence, with our continued interest of unraveling the best VoIP provider, we are going to review key players in the industry and showcase opinions that will help businesses to determine solutions that work.

RingCentral Review

When it comes to the VoIP race, RingCentral is one of those providers that you won’t miss out not to mention. Aside from its flexible pricing offers, the company has established a solid foundation in catering the communication needs of small-time businesses and large enterprises.

RingCentral was founded back in 1999 by Vlad Shmunis, and since then, the cloud-based company introduced new ways to connect and collaborate remotely. For almost 20 years of providing VoIP services, RingCentral has significantly banked on its easy VoIP setup, competitive prices, and cloud-based management system. In a sense, the VoIP provider established itself as one of the big names in the VoIP market.

Pricing

RingCentral Pricing Offers

As previously mentioned, RingCentral offers versatile and relatively competitive price packages. RingCentral starts things off with their Essential Plan that costs $19.99/month, which is suitable for small-time businesses with less than ten employees. The package supports up to 10 users with a four-person limit on its audio and video meeting feature.

The Essential Plan unlocks RingCentral 24/7 customer support lines and offers unlimited phone calling, 100 toll-free minutes, customer management and phone service administration, and other basic features necessary for small-time businesses.

The next tier that RingCentral offers is the Standard Plan which costs $24.99/month. The $5 difference from its Essential package provides businesses with a little more space to work with, especially with its zero-limit on the number of users. However, video and audio conferencing are still limited to four people at a time.

The RingCentral Standard Plan doesn’t have much of a difference from its Essential plan, aside from getting 1,000 toll-free minutes per month. Further, the package credits you the same basic feature with a multi-level auto attendant that works as a virtual receptionist for routing calls to the right department. The Standard Plan also credits you internet fax and call log support that will come in handy during end-of-the-month business reporting.

If you think the previous offerings are small enough to fit your business needs, RingCentral has a Premium plan that costs $34.99/month. The package poses a vast amount of support for your business such as multi-site support, custom app development and deployment, and SalesForce, Zendesk, and Desk integration. The RingCentral Premium pushes the audio and video meeting limit to 100 people with toll-free minutes of up to 2,500/month. You’ll also get Voicemail Transcription to Text support which converts voicemails to text for easy documentation.

The last tier that RingCentral offers is the Ultimate Plan for $49.99/month. The package provides the same amount of support as the Premium but boosts the number of minutes to 10,000 and the audio/video meeting bandwidth to 200 people.

How It Works?

Before starting things off with RingCentral, the first thing you need to know is if the service or the package fits your business goals. If the answer is yes, then there are two ways in installing RingCentral; its either you use your existing phones, or you purchase new equipment from RingCentral themselves.

If you opt to use your current desk phones, installing RingCentral is as easy as plug and play. Just plug your phones and computers to the internet jacks and install the RingCentral app to your employees’ smartphones. After installation, you’ll get to enjoy all the features based on the RingCentral package you opt to choose. And, since RingCentral is cloud-based, you can use its dedicated app for all your voice calls, faxing, audio/video conferencing needs.

With RingCentral’s plethora of features, you don’t have to rely on your traditional phone lines to handle all your business communication requirements. You’ll get competitive management support, technology-forward IVRs, relaxing hold music, call management, and other basic features put in place so that you’ll never miss a call again.

Comparison and Contrast

RingCentral is indeed one of the top tier VoIP providers in the market today. Its call management feature that enables businesses to customize their ways of communicating is one the best qualifier for RingCentral. You’ll get call forwarding on the go with easy deployment based on your business or department’s answering rules. You can easily configure automatic call recording and convert them to text for easy documentation. You’ll also enjoy auto attendant, a feature that directs calls on the right department, to ensure that all requests go to the right person and provide solutions at first touch.

However, comparing RingCentral to other VoIP providers, there are noticeable differences that one cannot just disregard. Let’s use Nextiva for example. Nextiva is also one to the leading VoIP players today, and statistically speaking, Nextiva is a highly-acclaimed cloud-based software provider with 99.99% reliability rate across NYC to Seattle.

Nextiva Pricing Table

Nextiva’s VoIP plans provide consumers more flexibility at a more cheaper rate. For $20, Nextiva’s Basic Plan equates to RingCentral’s Standard Plan with more added features. You’ll get additional support such as Advance Call Management and number porting for free.

Nextiva’s Pro Plan steps the notch even higher. You’ll get a customized greeting feature that works significantly in building your brand. Furthermore, you’ll receive Text Messaging support that enables you to connect with your team and customers at your own pace and desire. Limitation towards the number of people allowed for conferencing is not much of a concern within Nextiva’s VoIP packages. In a sense, you’ll get more added support at a price relatively cheaper than what you get from RingCentral.

When setting up Nextiva, you can opt for Nextiva’s professional installers to set up your VoIP lines for free. Through this installation method, you’ll get to work with Nextiva on how you want to customize your VoIP solution. This method also eliminates common installation failure. But, with regards to the accessibility of installing Nextiva’s VoIP, you’ll get the same amount of convenience RingCentral offers.

The Verdict

RingCentral is, without a doubt, a competitive VoIP provider. However, the limitations on specific price plans are very concerning. Its Essential Plan lacks mobility and essential features like auto attendant and automatic call recording that are necessary for today’s business needs; unless you pay $15 more to employ such elements.

While, if you compare it to companies like Nextiva, who are offering relatively the same or more amount of features on its basic plan, it enables businesses to manage communications with more flexibility without paying more than it should be. And, with today’s competitive market, getting extra elements at a price lesser than the other, is a motivational factor to choose Nextiva aside from RingCentral.

More importantly, in choosing your cloud-based solution, you should understand what your business goals are, and see if the provider offer such features. Don’t just settle with prices, and pick a solution that enables you to manage your calls and business needs on a much broader scale.

Environmentalist. Consumer Tech Journalist. Science Explorer. And, a dreamer. I've been contributing informative news content since 2010. Follow me on all socials!

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Robocalls Are Terrorizing Debtors More Aggressively As Student Loan Crisis Worsen

Navient has sent more than 3.3 million robocalls to student loan debtors in 2018 alone.

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Robocalls are intensified as the student loan crisis worsen. Photo: Roger Stonewell | Flickr | CC BY 2.0

Two of the most prolific problems that terrorize American citizens in this day and age are robocalls and student loan debts. The worse part of it all is that these two problems are feeding off each other to maximize their impact.

Robocalls and student loan debt has one thing tangent to each other: collection agencies. As the student loan crisis gets worse and worse every year, collection agencies get more and more aggressive in terrorizing debtors, experts say.

They’re calling dead people

One emblematic case for this phenomenon is the case of Navient Corp., one of the nation’s largest student-loan servicing companies with 12 million customers. The collection agency tasked for handling student loan debt collection by the federal government is reportedly becoming more and more belligerent in their collection process, including the calls they send to debtors.

In one particular instance, the company has called a debtor’s sister; they called a number for her grandmother, who died a decade ago; they called a number for her father, who died three years ago; and they began calling her friend and housemate.

And this case is not isolated. According to the data revealed by YouMail Robocall Index, Navient ranks 45th in the most number of robocalls sent in 2018. The collection agency has aggregately sent 3,302,400 robocalls from last year alone.

Meanwhile, the company has been slapped with a series of lawsuits and complaints on how they handle their business, and complainants are calling them out for their “illegal tactics.”

More than 1,100 lawsuits and complaints against Navient has been filed at the Federal Trade Commission in the last three months alone, and more than 150 submitted to the Federal Communications Commission since January 2018 over the company’s “harassing” robocalls.

Furthermore, Navient has also been in the center of two class-action suits over alleged unsolicited calls, agreeing to settle for up to $19.7 million in 2017 and another $2.5 million that was finalized this year. In the 2017 case, plaintiffs are accusing Navient of calling them to collect for student loans they did not make; and the second case blames the collection agency of user automatic dialers to get information about borrowers from third parties.

Nonetheless, the data still reveals that the robocalls are flourishing amidst complaints and lawsuits involving Navient and their calling practices.

“Robocalls from these companies have only gotten worse,” said Billy Howard, an attorney with The Consumer Protection Firm, a law firm in Tampa. “They’re being emboldened by these little small settlements that they force people into. Litigation is just another day at the office to them.”

What is being done?

There could be some sort of relief for student loan debtors as the FCC recently voted to allow telecom companies to block robocalls by default and enable carriers to create tools that would help people avoid numbers that are not in their contact lists.

“Allowing call blocking by default could be a big benefit for consumers who are sick and tired of robocalls. By making it clear that such call blocking is allowed, the FCC will give voice service providers the legal certainty they need to block unwanted calls from the outset so that consumers never have to get them,” said Chairman Pai.“And, if this decision is adopted, I strongly encourage carriers to begin providing these services by default—for free—to their current and future customers. I hope my colleagues will join me in supporting this latest attack on unwanted robocalls and spoofing.”

In a similar tone, the Senate and the House of Representatives both have a version of a bill that aims to end the terrorizing robocalls to Americans. Senate’s release, the TRACED (Telephone Robocall Abuse Criminal Enforcement and Deterrence) Act had an almost unanimous vote in the Senate floor with only Rand Paul not voting for it. Meanwhile, the ‘Stop Bad Robocall Act’ has also been proposed by a bipartisan committee in the House and is already set to be voted on this week. It empowers the government and regulatory bodies like the Federal Communication Commission and the Federal Trade Commission to levy heavier punishments against robocallers who violate the law.

As expected, collection agencies has become one of biggest opposition to the proposed new regulations.

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‘A Coffee With Ren’ Was Mere Propaganda For ‘Huawei’ And China

Huawei CEO asserts that Huawei’s goal is to serve the good of humanity and announced that they are rebuilding their infra to improve trustworthiness.

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Huawei CEO asserts that Huawei's goal is to serve the good of humanity and announced that they are rebuilding their infra to improve trustworthiness.
Huawi CEO Ren Zhengfei (second from the right) sat down for a 100-minute panel discussion in A Coffee With Ren. Photo: Huawei

As the tension between U.S. and China intensifies and Huawei getting caught right in the middle, the Chinese company stands in its position that they are “serving the humanity” and announced that they are going to improve their technological infrastructure to make it more trustworthy.

Ren Zhengfei, the founder and Chairman of Huawei, understands that their company and their developments are the forefronts of Chinese innovations, and in a live-streamed panel discussion last week, Ren started the company’s position as a “force for the good of humanity and just for scientific advancement and tech development.”

In the panel discussion entitled “A Coffee with Ren,” the company’s highest authority did not dwell on the latest announcement that it would drop $30 billion of revenue, as the brewing US-China trade wars put Huawei in the center of the chaos; instead, he reiterated his message that the company is innocent of what Washington accuses.

The U.S. denounces the company of stealing American technology and intellectual property and installing backdoors on its technology and infrastructures that aids the Chinese government in its cyber espionage and economic sabotage propaganda.

“In the next five years, we will invest US$100 billion in reshaping network architecture, so that networks can be simpler, faster, more secure, and more trustworthy […]At the very least, we should be able to meet the standards of Europe’s GDPR when it comes to privacy protection.” Ren said.

“Of course, our revenue will need to double. If we face financial difficulties, we may cut our R&D investment, but the amount will still be close to that figure. We need to restructure networks and make more contributions to humanity […] Huawei employees are everywhere — in the poorest areas of Africa, in places stricken with malaria, Ebola, or AIDS, and in the wilderness. We don’t make much money there. We are there because of the commitment we have for humanity,” he added.

The US vs. Huawei

For the last few months, Huawei’s credibility has been questioned following an all-out campaign of the Trump administration against the smartphone giant. Washington has been talking to its allies in Europe and Asia-pacific to persuade them to drop Huawei from their bid to install 5G networks in different territories.

Trump’s message was simple: drop Huawei from your 5G technology infrastructure, or else you will suffer consequences. With consequences, the U.S. meant a plethora of economic and security support that they are willing to withdraw from countries who refuse to drop Huawei’s bid.

A few months ago, America’s ambassador to Germany, sent a letter to Berlin to warn them that if they push through with their plans of allowing the Chinese tech company from bidding to build Germany’s 5G system, the U.S. will no longer be able to share sensitive intelligence information with the country — as working with Huawei constitute an adverse security risk for both U.S. and Germany. Trump’s administration has made similar threats to other European nations.

The U.S. believes that the Chinese Communist Party is using Huawei as a tool to carry out massive cyber espionage and economic sabotage campaigns against the west, and allowing them to build the data infrastructure in their countries, would make that task easier for Huawei and the Chinese government.

A Coffee With Ren was a mere propaganda

The live-streamed event, A Coffee with Ren, was propagated for both China and Huawei’s sake; especially since Tian Wei, host of World Insight on the state-run China Global Television Network, moderates the panel discussion.

The edited transcript of the event reflected what the Twitter account @HuaweiFacts calls the “official truth and facts.” Deflection from the issue has become a go-to for both Tian and Ren during the panel discussion. For example, Tian warded off and suppressed questions regarding China’s censorship of Google, and these questions were purposely left out from the “official transcript.”

One panelist was techno-utopian economist George Gilder, whose 1981 best-seller Wealth & Poverty. During his message, the “Official Truth” included his contention that “the basic challenge of the world economy today is to address the scandal of money,” and that the $5.1 trillion of currency trading every 24 hours “accomplishes nothing.” But his statement regarding cryptocurrency being used to steal money from the future “to consume in the present” has also been left out of the transcript.

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‘Libra’ Could Be A Victim Of Bad Rep Over Facebook Security

Will Libra survive a storm coming?

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Facebook's bad reputation in terms of security could hamper the future of Libra as skepticism over the new digital coin grows.
Will Facebook convince governments that Libra won't be a threat to national currencies? Photo: Book Catalog | Flickr | CC BY 2.0

Popular social media network and tech giant, Facebook, unveiled its most ambitious venture yet two days ago: The Libra cryptocurrency. However, following an initial market excitement, it seems that the project, even if it’s still has a long way before it can be officially rolled out, has already faced tremendous skepticisms across sectors.

Libra, as Facebook said, is a secured currency; unlike Bitcoin. The new digital money banks on real currencies and government certificates. It also runs on its blockchain technology, the Libra Blockchain, which assures the protection of every transaction involving the new online coin.

Furthermore, as part of Facebook’s assurance that Libra is unlike any other, albeit volatile cryptocurrency already roaming around the internet, the California-based company also announced that the coin would be overseen by an organization it spearheads — The Libra Association. Members of the new organization backing up the new cryptocurrency include payment and financial service providers, among others, like PayPal, Mastercard, and VISA. But of course, Facebook is the face of the organizations.

While Facebook will not have direct control of the Libra currency, the tech company is planning to profit from it by launching a subsidiary, Calibra, which serves as a crypto exchange company for Libra. Calibra is also a digital wallet, where users can store their Facebook coins and process transactions like transferring funds and sending remittances.

Facebook’s security reputation

But security isn’t something Facebook can display around as its badge of honor. The social media platform has been involved in controversies after controversies related to the security that they provide to their users.

One of the biggest blunders faced by Facebook that summoned CEO Mark Zuckerberg in Congress was the allegations that the company allowed U.K.-based firm Cambridge Analytica to use Facebook user data in attempts to sway public opinion in the 2016 elections. According to reports, Cambridge-Analytica improperly accessed 87 million Facebook users’ data. Following the highly-covered Congress testimony, Zuckerberg has promised to fix its security problems and to make sure that the same incident will not happen.

But it is not the end of Facebook’s security mishaps. Only recently, Facebook was involved in another data breach, where the company has admitted that it has been saving user passwords in human-readable format, and allowed those passwords to be exposed to thousands of Facebook employees. While Facebook defended the incident by saying that its employees did not use the exposed data in any way, multiple sectors have still slammed Facebook over the apparent recklessness of the company that leads to the exposure of thousands of user passwords.

The intense pressure on Facebook to secure user data may affect how Libra will perform in the market once the tech giant starts to roll it out early next year. As early as now, skepticism looms over Libra’s head as experts believed that it could be a venture, just many of other investments from Facebook, that users refuse to adopt.

Data shows users don’t trust Facebook in handling their money

And the numbers are glaring. In a study, most Facebook users (91%) said that they would not use the payment feature on Facebook Messenger. In 2015, Facebook rolled a payment option that can be done through its messaging app by connecting the U.S. issued credit and debit card as well as other payment merchants like Paypal. According to research firm Statista, around 79% of Facebook users who are aware of the feature did not use the payment option in Facebook Messenger.

In a greater scheme, consumer attitude towards online payments has also gone sour. Among those who currently access their bank and financial accounts online, about a quarter of people said they’re considering no longer doing so with mobile apps or via the internet, the MagnifyMoney survey added.

“This is largely because many U.S. consumers are more comfortable paying with either a credit card or cash instead of their mobile device,” the company added. “Additionally, the technology shift at the point-of-sale on the merchant side has been slow.” eMarketer expects that percentage to climb gradually.

Governments are skeptical too

The growing skepticism amongst users isn’t the only problem faced by Facebook’s Libra. Lawmakers also have their eyes on the recent project of Facebook. US Representative Maxine Waters, chair of the House Financial Services Committee, asked Facebook to halt work on the unit it answers questions about privacy and security.

European officials have also expressed concern regarding Libra, citing that the system, if widely adopted, could shake the global economy and rival national banks. French Finance Minister Bruno Le Maire sent a letter to officials from the G7 and International Monetary Fund calling for a group to examine Libra’s impact on the global financial system. Le Maire said that Libra must not become a “sovereign currency,” while a German politician noted Facebook’s potential to become a “shadow bank” to the global financial system.

Nonetheless, the lawmakers come forward with the acknowledgment that they are yet to understand the dynamics of Libra and what it means for the global economy. But whether or not Facebook can convince governments of the benefits of having a digital currency is worth watching out for.

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