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Motorola Solutions Expands VoIP Portfolio Amid Predicted Growth Of The Industry



Motorola Solutions Expands VoIP Portfolio Amid Predicted Growth Of The Industry

Motorola Solutions, an American data communications company, released new sets of products last week including new push-to-talk (PTT) features for wireless carriers, public safety, and commercial companies. It also recently purchased Avtec, a VoIP dispatch provider, as its second recent acquisition.

Push-to-talk (PTT) is essential to communicate across extended teams who use a variety of devices on either land-mobile radio (LMR) or LTE networks. Motorola Solutions (NYSE: MSI) is introducing new features to its PTT platforms for commercial carriers, public safety radio users and commercial radio users. The addition of the PTT feature in Motorola Solution’s services marks a new era for the company as a “global leader in mission-critical communications.”It follows their renewed commitment to their technology platforms in communications, software, video, and services to make cities safer and help communities and businesses thrive.

Furthermore, the company announced in a press release that they have also acquired the American VoIP dispatch provider for an undisclosed amount. Avtec, a South Carolina-based communications company focusing on both public safety and commercial businesses, provides voice over internet protocol (VoIP) dispatch services over land mobile radio (LMR) and broadband networks. Its services enable customers, including airlines, railroads and energy companies, to connect operations center personnel using Avtec dispatch solutions with workers in the field using two-way radios.

“Avtec’s industry-leading solutions enable business-critical communications across diverse industries,” said John Kedzierski, corporate vice president of Infrastructure and Systems, Motorola Solutions. “Avtec expands our public safety and commercial portfolios, allowing us to offer an end-to-end platform for customers to communicate, coordinate resources and secure their facilities.”

As part of the acquisition, Avtec will continue to offer dispatch solutions for some radio network vendors so its customers and channel partners can maximize their integration options which will now be part of Motorola Solutions’ portfolio, Kedzierski added.

The two updates in the company’s product portfolio aren’t the only recent ones. In January, the company bought video analysis-as-a-service (VaaS) company VaaS International for $445 million in cash and equity. VaaS’ platform for image capture and analysis supported fixed and mobile cameras for automated license plate reading, with offerings for both law enforcement (under the Vigilant Solutions brand) and commercial customers (as Digital Recognition Network) and the ability to. Greg Brown, chairman, and CEO of Motorola Solutions, said at the time of the VaaS purchase that it would expand the company’s command center software portfolio “with the largest shareable database of vehicle location information that can help shorten response times and improve the speed and accuracy of investigations.”

Todd Hodnett, the co-founder of VaaS and president of Digital Recognition Network, said that the companies’ license plate data and artificial intelligence technology were opening up new commercial applications of its products and that “commercialization of these new applications can be accelerated under the Motorola Solutions brand and reach.”


The expansion of Motorola solutions takes the predicted growth of the VoIP service industry one step closer to reality. For the past 20 years, VoIP has become an integral part of the lives of millions of people around the world, offering a plethora of innovation and options, as well as simplifying many communication processes while improving consumer interaction.

The usage of VoIP as a service has snowballed – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. The technology remains one of the fastest growing innovation of the late 20th century and has since grown steadily.

Various telecommunication experts have predicted the eventual death of the traditional landline phone system. In the US alone, more than 90 percent of households had operational landline phones in 2004, and today that number has decreased to less than half the amount. Furthermore, studies have shown that three out of four adults were living in a wireless-only household in 2018.

For businesses, companies that use traditional fix-line voice systems are only a minority when compared to those who have already adopted IP-based voice systems. Enterprise-level features offered by VoIP systems will satisfy business requirements with innovative and cost-efficient options, as well as, any necessary hardware and software support, coupled with prompt updates.

The dawning of the 5G Networks gives a lot of opportunities for the VoIP industry to grow even more. As VoIP technology is heavily dependent on internet quality, its services are expected to improve with the development of fifth-generation (5G) exponentially wide-area wireless networks, allowing faster communication speeds and response rate. The new system can potentially eliminate problems such as call jitter and packet loss.

Experts predict that the 5G network will arrive in scale, opening up to new revenue opportunities for telecommunication companies who can offer better quality connections to businesses and consumers. Wireless operators are currently investing heavily in 5G network development. According to the statistics, 72 operators were testing the network in 2018, and by the end of 2019, 25 operators are expected to have their 5G service launched, a figure likely to double by 2020.

A Consumer Tech and Cybersecurity journalist who does content marketing while daydreaming about having unlimited coffee for life and getting a pet llama.

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Boost Mobile Disclosed Credential Stuffing Attack Two Months Post-Breach



Boost Mobile suffered from a credential stuffing attack but they only notified users two months after.

The rise of the internet has helped businesses in countless ways, especially in terms of communication. One of the innovations that have revolutionized industries and opened new opportunities to millions of small and medium enterprises (SMEs) is the VoIP or Voice over IP. The technology allows businesses to make and receive calls using the internet, which is practically a lot more inexpensive than traditional telephone lines.

However, as VoIP operates through the world wide web, technology is also vulnerable to cyber attacks. This is evidenced by what happened to Sprint-owned virtual mobile network operator Boost Mobile when they were targeted by a particular cyber attack.

The alarming part of what happened to Boost Mobile is that they failed to alert their users immediately after they found out that their data were breached. According to a recent “quiet” announcement, Boost Mobile suffered from a data breach two months ago that allowed hackers to access some user accounts.

“ experienced unauthorized online account activity in which an unauthorized person accessed your account through your Boost phone number and PIN code,” said the notification. “The Boost Mobile fraud team discovered the incident and was able to implement a permanent solution to prevent similar unauthorized account activity.”

According to the notice posted on the Boost Mobile website, the said breach occurred on March 14th, 2019, but it seems that they only notified their customers and disclose information about the breach two months after they discovered the cyber attack. According to the notice, the breach resulted in several customer phone numbers and PIN codes being exposed.

No information was also disclosed regarding how many people are affected by the current breach. But the company notified California’s attorney general regarding the incident, means the number of victims could be more than 500.

Note: Legislations in California require businesses to inform the attorney general whenever a data breach affecting 500 or more people.

While the company kept mum on the number of victims, they, however, was able to confirm that the data breach was a consequence of a targeted attack.

“The Boost IT team identified unusual activity on a page of the website, blocked access and not long after implemented a permanent solution,” said the spokesperson. “Customers’ credit card and social security numbers are encrypted and were not compromised.”

The notification also noted that the hackers used the phone numbers and PIN collected from the breach in accessing customer accounts in the Boost Mobile website. These codes can be used to alter account settings. Hackers can automate account logins using lists of exposed usernames and passwords — or in this case phone numbers and PIN codes — in what’s known as a credential stuffing attack.

Credential stuffing attacks have been designed by hackers to be completely automated, making use of extensive collections of stolen credentials bought from the black market to be able to brute force their entry to a computing system. Other several companies have been attacked by this type of modus operandi as well. Credential stuffing attacks have also infiltrated the networks of other popular brands such as TurboTax, Dunkin’ Donuts, Basecamp, and Dailymotion in the first quarter of 2019.

A similar incident also happened to the popular Japanese clothing brand UNIQLO, when a credential stuffing attack also compromised data of almost 500,000 customers. Nearly half a million accounts have been compromised as the internal server of the famous Japanese clothing brand, UNIQLO, has been breached, according to a notification sent out by the company today.

The announcement states that the UNIQLO Japan and GU Japan online stores have been hacked and third parties were able to gain access to 461,091 customer accounts following a credential stuffing attack on their servers.

According to the notification that the company sent out to the affected accounts, the credentials stuffing attack, which led to the data breach, took place between April 23rd and May 10th this year. However, the number of compromised account could be higher because the investigation is yet to be concluded.

“While the number of incidents and circumstances may change during the investigation, Fast Retailing is today providing notice of the facts as determined at present, and the company’s response,” says Fast Retailing.

Meanwhile, Boost Mobile said that they have already sent temporary PINs to affected customers via a text message. It is still unclear whether the two incidents were related or not.

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RingCentral VoIP Review



We reviewed RingCentral's VoIP offers

VoIP has had a significant shift from a technology exclusively used by the early adopters or hobbyist to a widely adopted business form of communication. The industry expects an annual growth rate of 3.1% between 2019 to 2024 with a value ranging from 77.4 million USD in 2018 to 93.2 million USD by the end of 2024.

Undoubtedly, the business is exponentially growing at a breakneck pace, and VoIP providers are flocking in, offering packages that may or may not fit to what your business goals are. Hence, with our continued interest of unraveling the best VoIP provider, we are going to review key players in the industry and showcase opinions that will help businesses to determine solutions that work.

RingCentral Review

When it comes to the VoIP race, RingCentral is one of those providers that you won’t miss out not to mention. Aside from its flexible pricing offers, the company has established a solid foundation in catering the communication needs of small-time businesses and large enterprises.

RingCentral was founded back in 1999 by Vlad Shmunis, and since then, the cloud-based company introduced new ways to connect and collaborate remotely. For almost 20 years of providing VoIP services, RingCentral has significantly banked on its easy VoIP setup, competitive prices, and cloud-based management system. In a sense, the VoIP provider established itself as one of the big names in the VoIP market.


RingCentral Pricing Offers

As previously mentioned, RingCentral offers versatile and relatively competitive price packages. RingCentral starts things off with their Essential Plan that costs $19.99/month, which is suitable for small-time businesses with less than ten employees. The package supports up to 10 users with a four-person limit on its audio and video meeting feature.

The Essential Plan unlocks RingCentral 24/7 customer support lines and offers unlimited phone calling, 100 toll-free minutes, customer management and phone service administration, and other basic features necessary for small-time businesses.

The next tier that RingCentral offers is the Standard Plan which costs $24.99/month. The $5 difference from its Essential package provides businesses with a little more space to work with, especially with its zero-limit on the number of users. However, video and audio conferencing are still limited to four people at a time.

The RingCentral Standard Plan doesn’t have much of a difference from its Essential plan, aside from getting 1,000 toll-free minutes per month. Further, the package credits you the same basic feature with a multi-level auto attendant that works as a virtual receptionist for routing calls to the right department. The Standard Plan also credits you internet fax and call log support that will come in handy during end-of-the-month business reporting.

If you think the previous offerings are small enough to fit your business needs, RingCentral has a Premium plan that costs $34.99/month. The package poses a vast amount of support for your business such as multi-site support, custom app development and deployment, and SalesForce, Zendesk, and Desk integration. The RingCentral Premium pushes the audio and video meeting limit to 100 people with toll-free minutes of up to 2,500/month. You’ll also get Voicemail Transcription to Text support which converts voicemails to text for easy documentation.

The last tier that RingCentral offers is the Ultimate Plan for $49.99/month. The package provides the same amount of support as the Premium but boosts the number of minutes to 10,000 and the audio/video meeting bandwidth to 200 people.

How It Works?

Before starting things off with RingCentral, the first thing you need to know is if the service or the package fits your business goals. If the answer is yes, then there are two ways in installing RingCentral; its either you use your existing phones, or you purchase new equipment from RingCentral themselves.

If you opt to use your current desk phones, installing RingCentral is as easy as plug and play. Just plug your phones and computers to the internet jacks and install the RingCentral app to your employees’ smartphones. After installation, you’ll get to enjoy all the features based on the RingCentral package you opt to choose. And, since RingCentral is cloud-based, you can use its dedicated app for all your voice calls, faxing, audio/video conferencing needs.

With RingCentral’s plethora of features, you don’t have to rely on your traditional phone lines to handle all your business communication requirements. You’ll get competitive management support, technology-forward IVRs, relaxing hold music, call management, and other basic features put in place so that you’ll never miss a call again.

Comparison and Contrast

RingCentral is indeed one of the top tier VoIP providers in the market today. Its call management feature that enables businesses to customize their ways of communicating is one the best qualifier for RingCentral. You’ll get call forwarding on the go with easy deployment based on your business or department’s answering rules. You can easily configure automatic call recording and convert them to text for easy documentation. You’ll also enjoy auto attendant, a feature that directs calls on the right department, to ensure that all requests go to the right person and provide solutions at first touch.

However, comparing RingCentral to other VoIP providers, there are noticeable differences that one cannot just disregard. Let’s use Nextiva for example. Nextiva is also one to the leading VoIP players today, and statistically speaking, Nextiva is a highly-acclaimed cloud-based software provider with 99.99% reliability rate across NYC to Seattle.

Nextiva Pricing Table

Nextiva’s VoIP plans provide consumers more flexibility at a more cheaper rate. For $20, Nextiva’s Basic Plan equates to RingCentral’s Standard Plan with more added features. You’ll get additional support such as Advance Call Management and number porting for free.

Nextiva’s Pro Plan steps the notch even higher. You’ll get a customized greeting feature that works significantly in building your brand. Furthermore, you’ll receive Text Messaging support that enables you to connect with your team and customers at your own pace and desire. Limitation towards the number of people allowed for conferencing is not much of a concern within Nextiva’s VoIP packages. In a sense, you’ll get more added support at a price relatively cheaper than what you get from RingCentral.

When setting up Nextiva, you can opt for Nextiva’s professional installers to set up your VoIP lines for free. Through this installation method, you’ll get to work with Nextiva on how you want to customize your VoIP solution. This method also eliminates common installation failure. But, with regards to the accessibility of installing Nextiva’s VoIP, you’ll get the same amount of convenience RingCentral offers.

The Verdict

RingCentral is, without a doubt, a competitive VoIP provider. However, the limitations on specific price plans are very concerning. Its Essential Plan lacks mobility and essential features like auto attendant and automatic call recording that are necessary for today’s business needs; unless you pay $15 more to employ such elements.

While, if you compare it to companies like Nextiva, who are offering relatively the same or more amount of features on its basic plan, it enables businesses to manage communications with more flexibility without paying more than it should be. And, with today’s competitive market, getting extra elements at a price lesser than the other, is a motivational factor to choose Nextiva aside from RingCentral.

More importantly, in choosing your cloud-based solution, you should understand what your business goals are, and see if the provider offer such features. Don’t just settle with prices, and pick a solution that enables you to manage your calls and business needs on a much broader scale.

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Lawmakers Are Fed Up With Robocalls And They Want An End ASAP



New laws being deliberated and proposed to curb the robocall problem.

The problem of the ballooning cases of robocalls in the United States is so undeniable that legislators are on haste to pass a new law that would potentially put an end to the annoying nuisance of unwanted and spoofed calls that are targeting them, their family, and their constituents.

Fed up the bugging concern over robocalling and other VoIP scams, lawmakers have launched a bipartisan broadside against robocalls. The new legislation introduced by Senator Hohn Thune, R-S.D., would ramp up penalties for violators, put more onus on major telecom and cell service provider to address the problem and do a better job of authenticating calls, and offer ways to block neighborhood “spoofers” and other modus operandi. Neighborhood spoofing happens when scammers are tricking a caller ID into believing that a call is coming from a local area code, inducing validity to the call.

“I think that I’m like everybody else that has cellphones and is constantly, constantly interrupted by these nuisance calls,” Sen. John Thune said in an interview.

Both the House and the Senate are working hard to hasten the passing of the different legislative efforts to stop the notoriety of robocalls in the United States. They recognize that there should be a more heightened crackdown on a problem that grew significantly higher in recent years.

According to Hiya, a Seattle-based software company, a total of 26.3 billion robocalls were received by Americans in 2018, a 46 percent increase from the only 18 billion in 2017. Furthermore, complaints regarding robocalls and call spamming is the most common complaint received by both the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC). In 2018 alone, the FTC has received more than 3.7 million complaints relating to robocalls and other telecom scams while the FCC received 232,000 complaints on unwanted phone calls that include robocalls and telemarketing calls.

A few months ago, major telecom players in the United States joined forces to curb the robocall problem in the country. AT&T, together with Verizon and Comcast is set to launch a new technology that would allow users to screen and validate the phone calls that they receive. Reportedly, the companies will tap into an authentication technology called SHAKEN/STIR that will authenticate if the phone number on a user’s caller ID is the phone number that originated the call.

Nonetheless, technology has been very friendly to robocallers as there are systems now that allowed them to target thousands of consumers in an hour with minimal effort. Basically, as critics suggest, it will only render the Do Not Call Registry (DNC) somewhat moot. However, FTC said that the list “still works well for the same job it was intended to do,” but that it doesn’t deter “criminals or fraudsters.”

The TRACED Act, as submitted and authored by Sen. Thune, was unanimously approved by the Senate Commerce Committee last month and as it was back by a bipartisan group of lawmakers, there is a very hopeful chance that it would push the major telecom companies to authenticate calls better, so consumers know where those calls are coming from.

Meanwhile, another set of legislation is being deliberated in the House Energy and Commerce Committee led by Chairman Frank Pallone, D-N.J. The law that the lawmaker introduced would close the legal loopholes that robocallers exploit and at the same time prompt telecom companies to provide blocking services against call “spoofers” free of charge.

“I hear from my constituents in New Jersey all the time about how fed up they are with robocalls,” Pallone said. “It is incredibly annoying to repeatedly get unwanted calls from people you don’t know and don’t want to talk to.”

“[The robocall problem] “has gotten so bad that you can watch videos of people getting robocalls while they’re in the middle of making a video complaining about robocalls,” chimed in by Rep. Mike Doyle, D-Pa.

Nonetheless, the mere existence of robocalls isn’t what legislators are after for. Thune said that his focus is those scam artists who try to get people to send money to fraudulent causes.

“And at the same time, hopefully we’ll get rid of a lot of the annoying and nuisance type calls that everybody gets on their cellphone,” he continued, noting that complaints about those calls “became one of the most [frequent] calls into our office and things you would hear people talking about in conversation.”

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