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10 Dos And Don’ts To Prevent Vishing



The dos and don'ts to prevent vishing from happening to you

Vishing attacks are becoming rampant. The more technological advancements become available to everyone, the more that the strategies and tactics become more sophisticated.

Vishing attacks are similar to online phishing; the only difference is that the scammers are using VoIP technologies to pose as a legitimate government and banking representatives in an attempt to collect sensitive information like banking details and personal data and even extort money from vulnerable victims.

Vishing is tough to track; mainly because these attacks are using VoIP to change their caller ID to make it appear legitimate. Since VoIP service providers offer services like custom phone numbers with area codes regardless of geographical location, these scammers are hard to apprehend because they could be from a different state or a different country.

But fighting against Vishers is a shared responsibility among customers, businesses, and law enforcement. As a customer, it is your responsibility to be vigilant regarding these attacks and report any attempts. Aside from that, there are some things you can do to fight against vishers and prevent being a victim.


  1. DO educate yourself on the latest attacks. Self-education can go a long way in terms of identifying what a legitimate bank or government call from bogus ones is. By knowing how scammers tricked other victims in the latest attacks, you can take note of the red flags and decline suspicious calls.
  2. DO document suspicious calls and report them. Documenting and reporting suspicious calls can help authorities in investigating and apprehending scammers. Furthermore, the report you make on suspicious calls may alert authorities about a new technique in vishing and can warn others.
  3. DO block calls from international numbers. If there are international numbers that you don’t recognize especially if you are not expecting an international call, block those numbers.
  4. DON’T trust the caller ID. Sophisticated vishers can make their caller IDs seem legitimate but don’t fall for this. Be very suspicious of caller IDs that you don’t recognize and report them if you feel like those calls are scams.
  5. DO change default passwords and login information on all devices. The thing about electronic devices that requires login before use is that the manufacturer sets up a default login credential, and in most cases, this login information is the same for everyone. This means that someone who has the same device can easily hack into your device if you have not changed your default logins.
  6. DON’T call phone numbers that are found in unsolicited emails or in websites that were sent as a link in an unsolicited email. 
  7. DO validate the phone number by searching online and checking if the number is coming from a legitimate source. If the call is coming from a bank, you can validate the number by visiting their official website. 
  8. DON’T give your account numbers, passwords, credit card details, PINs, and other confidential information over the phone unless the call is initiated by you or coming from a number you’re certain is valid.
  9. DON’T assume that a call is well-intentioned. When you start to become suspicious, hang up from the call, contact the company that claims to be calling you and validate the call that was made.
  10. DO answer the call, but always be careful before you agree to provide any information or to enter a transaction. If you are in doubt, it is always your right to ask for clarifications and to verify the validity of the call.

By following these tips, you will be able to prevent vicious phone scamming and vishing attempts. The most important part is always to be vigilant and verify every call you receive. /apr

A Consumer Tech and Cybersecurity journalist who does content marketing while daydreaming about having unlimited coffee for life and getting a pet llama.

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Boost Mobile Disclosed Credential Stuffing Attack Two Months Post-Breach



Boost Mobile suffered from a credential stuffing attack but they only notified users two months after.

The rise of the internet has helped businesses in countless ways, especially in terms of communication. One of the innovations that have revolutionized industries and opened new opportunities to millions of small and medium enterprises (SMEs) is the VoIP or Voice over IP. The technology allows businesses to make and receive calls using the internet, which is practically a lot more inexpensive than traditional telephone lines.

However, as VoIP operates through the world wide web, technology is also vulnerable to cyber attacks. This is evidenced by what happened to Sprint-owned virtual mobile network operator Boost Mobile when they were targeted by a particular cyber attack.

The alarming part of what happened to Boost Mobile is that they failed to alert their users immediately after they found out that their data were breached. According to a recent “quiet” announcement, Boost Mobile suffered from a data breach two months ago that allowed hackers to access some user accounts.

“ experienced unauthorized online account activity in which an unauthorized person accessed your account through your Boost phone number and PIN code,” said the notification. “The Boost Mobile fraud team discovered the incident and was able to implement a permanent solution to prevent similar unauthorized account activity.”

According to the notice posted on the Boost Mobile website, the said breach occurred on March 14th, 2019, but it seems that they only notified their customers and disclose information about the breach two months after they discovered the cyber attack. According to the notice, the breach resulted in several customer phone numbers and PIN codes being exposed.

No information was also disclosed regarding how many people are affected by the current breach. But the company notified California’s attorney general regarding the incident, means the number of victims could be more than 500.

Note: Legislations in California require businesses to inform the attorney general whenever a data breach affecting 500 or more people.

While the company kept mum on the number of victims, they, however, was able to confirm that the data breach was a consequence of a targeted attack.

“The Boost IT team identified unusual activity on a page of the website, blocked access and not long after implemented a permanent solution,” said the spokesperson. “Customers’ credit card and social security numbers are encrypted and were not compromised.”

The notification also noted that the hackers used the phone numbers and PIN collected from the breach in accessing customer accounts in the Boost Mobile website. These codes can be used to alter account settings. Hackers can automate account logins using lists of exposed usernames and passwords — or in this case phone numbers and PIN codes — in what’s known as a credential stuffing attack.

Credential stuffing attacks have been designed by hackers to be completely automated, making use of extensive collections of stolen credentials bought from the black market to be able to brute force their entry to a computing system. Other several companies have been attacked by this type of modus operandi as well. Credential stuffing attacks have also infiltrated the networks of other popular brands such as TurboTax, Dunkin’ Donuts, Basecamp, and Dailymotion in the first quarter of 2019.

A similar incident also happened to the popular Japanese clothing brand UNIQLO, when a credential stuffing attack also compromised data of almost 500,000 customers. Nearly half a million accounts have been compromised as the internal server of the famous Japanese clothing brand, UNIQLO, has been breached, according to a notification sent out by the company today.

The announcement states that the UNIQLO Japan and GU Japan online stores have been hacked and third parties were able to gain access to 461,091 customer accounts following a credential stuffing attack on their servers.

According to the notification that the company sent out to the affected accounts, the credentials stuffing attack, which led to the data breach, took place between April 23rd and May 10th this year. However, the number of compromised account could be higher because the investigation is yet to be concluded.

“While the number of incidents and circumstances may change during the investigation, Fast Retailing is today providing notice of the facts as determined at present, and the company’s response,” says Fast Retailing.

Meanwhile, Boost Mobile said that they have already sent temporary PINs to affected customers via a text message. It is still unclear whether the two incidents were related or not.

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RingCentral VoIP Review



We reviewed RingCentral's VoIP offers

VoIP has had a significant shift from a technology exclusively used by the early adopters or hobbyist to a widely adopted business form of communication. The industry expects an annual growth rate of 3.1% between 2019 to 2024 with a value ranging from 77.4 million USD in 2018 to 93.2 million USD by the end of 2024.

Undoubtedly, the business is exponentially growing at a breakneck pace, and VoIP providers are flocking in, offering packages that may or may not fit to what your business goals are. Hence, with our continued interest of unraveling the best VoIP provider, we are going to review key players in the industry and showcase opinions that will help businesses to determine solutions that work.

RingCentral Review

When it comes to the VoIP race, RingCentral is one of those providers that you won’t miss out not to mention. Aside from its flexible pricing offers, the company has established a solid foundation in catering the communication needs of small-time businesses and large enterprises.

RingCentral was founded back in 1999 by Vlad Shmunis, and since then, the cloud-based company introduced new ways to connect and collaborate remotely. For almost 20 years of providing VoIP services, RingCentral has significantly banked on its easy VoIP setup, competitive prices, and cloud-based management system. In a sense, the VoIP provider established itself as one of the big names in the VoIP market.


RingCentral Pricing Offers

As previously mentioned, RingCentral offers versatile and relatively competitive price packages. RingCentral starts things off with their Essential Plan that costs $19.99/month, which is suitable for small-time businesses with less than ten employees. The package supports up to 10 users with a four-person limit on its audio and video meeting feature.

The Essential Plan unlocks RingCentral 24/7 customer support lines and offers unlimited phone calling, 100 toll-free minutes, customer management and phone service administration, and other basic features necessary for small-time businesses.

The next tier that RingCentral offers is the Standard Plan which costs $24.99/month. The $5 difference from its Essential package provides businesses with a little more space to work with, especially with its zero-limit on the number of users. However, video and audio conferencing are still limited to four people at a time.

The RingCentral Standard Plan doesn’t have much of a difference from its Essential plan, aside from getting 1,000 toll-free minutes per month. Further, the package credits you the same basic feature with a multi-level auto attendant that works as a virtual receptionist for routing calls to the right department. The Standard Plan also credits you internet fax and call log support that will come in handy during end-of-the-month business reporting.

If you think the previous offerings are small enough to fit your business needs, RingCentral has a Premium plan that costs $34.99/month. The package poses a vast amount of support for your business such as multi-site support, custom app development and deployment, and SalesForce, Zendesk, and Desk integration. The RingCentral Premium pushes the audio and video meeting limit to 100 people with toll-free minutes of up to 2,500/month. You’ll also get Voicemail Transcription to Text support which converts voicemails to text for easy documentation.

The last tier that RingCentral offers is the Ultimate Plan for $49.99/month. The package provides the same amount of support as the Premium but boosts the number of minutes to 10,000 and the audio/video meeting bandwidth to 200 people.

How It Works?

Before starting things off with RingCentral, the first thing you need to know is if the service or the package fits your business goals. If the answer is yes, then there are two ways in installing RingCentral; its either you use your existing phones, or you purchase new equipment from RingCentral themselves.

If you opt to use your current desk phones, installing RingCentral is as easy as plug and play. Just plug your phones and computers to the internet jacks and install the RingCentral app to your employees’ smartphones. After installation, you’ll get to enjoy all the features based on the RingCentral package you opt to choose. And, since RingCentral is cloud-based, you can use its dedicated app for all your voice calls, faxing, audio/video conferencing needs.

With RingCentral’s plethora of features, you don’t have to rely on your traditional phone lines to handle all your business communication requirements. You’ll get competitive management support, technology-forward IVRs, relaxing hold music, call management, and other basic features put in place so that you’ll never miss a call again.

Comparison and Contrast

RingCentral is indeed one of the top tier VoIP providers in the market today. Its call management feature that enables businesses to customize their ways of communicating is one the best qualifier for RingCentral. You’ll get call forwarding on the go with easy deployment based on your business or department’s answering rules. You can easily configure automatic call recording and convert them to text for easy documentation. You’ll also enjoy auto attendant, a feature that directs calls on the right department, to ensure that all requests go to the right person and provide solutions at first touch.

However, comparing RingCentral to other VoIP providers, there are noticeable differences that one cannot just disregard. Let’s use Nextiva for example. Nextiva is also one to the leading VoIP players today, and statistically speaking, Nextiva is a highly-acclaimed cloud-based software provider with 99.99% reliability rate across NYC to Seattle.

Nextiva Pricing Table

Nextiva’s VoIP plans provide consumers more flexibility at a more cheaper rate. For $20, Nextiva’s Basic Plan equates to RingCentral’s Standard Plan with more added features. You’ll get additional support such as Advance Call Management and number porting for free.

Nextiva’s Pro Plan steps the notch even higher. You’ll get a customized greeting feature that works significantly in building your brand. Furthermore, you’ll receive Text Messaging support that enables you to connect with your team and customers at your own pace and desire. Limitation towards the number of people allowed for conferencing is not much of a concern within Nextiva’s VoIP packages. In a sense, you’ll get more added support at a price relatively cheaper than what you get from RingCentral.

When setting up Nextiva, you can opt for Nextiva’s professional installers to set up your VoIP lines for free. Through this installation method, you’ll get to work with Nextiva on how you want to customize your VoIP solution. This method also eliminates common installation failure. But, with regards to the accessibility of installing Nextiva’s VoIP, you’ll get the same amount of convenience RingCentral offers.

The Verdict

RingCentral is, without a doubt, a competitive VoIP provider. However, the limitations on specific price plans are very concerning. Its Essential Plan lacks mobility and essential features like auto attendant and automatic call recording that are necessary for today’s business needs; unless you pay $15 more to employ such elements.

While, if you compare it to companies like Nextiva, who are offering relatively the same or more amount of features on its basic plan, it enables businesses to manage communications with more flexibility without paying more than it should be. And, with today’s competitive market, getting extra elements at a price lesser than the other, is a motivational factor to choose Nextiva aside from RingCentral.

More importantly, in choosing your cloud-based solution, you should understand what your business goals are, and see if the provider offer such features. Don’t just settle with prices, and pick a solution that enables you to manage your calls and business needs on a much broader scale.

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Lawmakers Are Fed Up With Robocalls And They Want An End ASAP



New laws being deliberated and proposed to curb the robocall problem.

The problem of the ballooning cases of robocalls in the United States is so undeniable that legislators are on haste to pass a new law that would potentially put an end to the annoying nuisance of unwanted and spoofed calls that are targeting them, their family, and their constituents.

Fed up the bugging concern over robocalling and other VoIP scams, lawmakers have launched a bipartisan broadside against robocalls. The new legislation introduced by Senator Hohn Thune, R-S.D., would ramp up penalties for violators, put more onus on major telecom and cell service provider to address the problem and do a better job of authenticating calls, and offer ways to block neighborhood “spoofers” and other modus operandi. Neighborhood spoofing happens when scammers are tricking a caller ID into believing that a call is coming from a local area code, inducing validity to the call.

“I think that I’m like everybody else that has cellphones and is constantly, constantly interrupted by these nuisance calls,” Sen. John Thune said in an interview.

Both the House and the Senate are working hard to hasten the passing of the different legislative efforts to stop the notoriety of robocalls in the United States. They recognize that there should be a more heightened crackdown on a problem that grew significantly higher in recent years.

According to Hiya, a Seattle-based software company, a total of 26.3 billion robocalls were received by Americans in 2018, a 46 percent increase from the only 18 billion in 2017. Furthermore, complaints regarding robocalls and call spamming is the most common complaint received by both the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC). In 2018 alone, the FTC has received more than 3.7 million complaints relating to robocalls and other telecom scams while the FCC received 232,000 complaints on unwanted phone calls that include robocalls and telemarketing calls.

A few months ago, major telecom players in the United States joined forces to curb the robocall problem in the country. AT&T, together with Verizon and Comcast is set to launch a new technology that would allow users to screen and validate the phone calls that they receive. Reportedly, the companies will tap into an authentication technology called SHAKEN/STIR that will authenticate if the phone number on a user’s caller ID is the phone number that originated the call.

Nonetheless, technology has been very friendly to robocallers as there are systems now that allowed them to target thousands of consumers in an hour with minimal effort. Basically, as critics suggest, it will only render the Do Not Call Registry (DNC) somewhat moot. However, FTC said that the list “still works well for the same job it was intended to do,” but that it doesn’t deter “criminals or fraudsters.”

The TRACED Act, as submitted and authored by Sen. Thune, was unanimously approved by the Senate Commerce Committee last month and as it was back by a bipartisan group of lawmakers, there is a very hopeful chance that it would push the major telecom companies to authenticate calls better, so consumers know where those calls are coming from.

Meanwhile, another set of legislation is being deliberated in the House Energy and Commerce Committee led by Chairman Frank Pallone, D-N.J. The law that the lawmaker introduced would close the legal loopholes that robocallers exploit and at the same time prompt telecom companies to provide blocking services against call “spoofers” free of charge.

“I hear from my constituents in New Jersey all the time about how fed up they are with robocalls,” Pallone said. “It is incredibly annoying to repeatedly get unwanted calls from people you don’t know and don’t want to talk to.”

“[The robocall problem] “has gotten so bad that you can watch videos of people getting robocalls while they’re in the middle of making a video complaining about robocalls,” chimed in by Rep. Mike Doyle, D-Pa.

Nonetheless, the mere existence of robocalls isn’t what legislators are after for. Thune said that his focus is those scam artists who try to get people to send money to fraudulent causes.

“And at the same time, hopefully we’ll get rid of a lot of the annoying and nuisance type calls that everybody gets on their cellphone,” he continued, noting that complaints about those calls “became one of the most [frequent] calls into our office and things you would hear people talking about in conversation.”

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