Are you happy with the way your legacy phone system is handling your customers’ calls? How about the way it’s treating your call center team? If your old phone system can’t keep up with the needs of your business, check out what a VoIP system can do for you.
Here are the top benefits of VoIP for Small Business:
What is VoIP?
I could insert a pretty technical definition here, but let’s go with a simpler one. VoIP is an acronym for Voice Over IP. Instead of calls traveling along analog phone lines, like with traditional phone service, VoIP technology converts calls into data packets that are transported along the internet. You’re essentially using the internet to make a phone call instead of a regular phone line plugged into the wall.
VoIP technology has a number of advantages over legacy phone systems. And now that you have an idea of how it works, let’s have a look at the benefits of VoIP for small business.
Let’s get into the biggest benefit of VoIP straight away. Cost. With a VoIP system you could save a lot of money.
For starters, VoIP systems don’t require individual phone lines. No more huge phone bills, paying a fee for each line. And many popular features come native with VoIP, like auto-attendants, voicemail, and call forwarding. These features cost extra with a traditional phone system (making your monthly bill even bigger.)
Some die-hard legacy phone proponents will tell you VoIP quality isn’t as good as a regular phone line. This simply isn’t true. Sure, VoIP service requires a certain amount of bandwidth to work properly. But if you’re using the internet for anything in your business, you need a certain amount of bandwidth. With adequate bandwidth and a strong internet connection the audio quality of VoIP calls often surpasses that of traditional phone systems.
In recent years, the number of remote workers has skyrocketed in the US. This is due in large part to tech advances. In many cases though, small businesses can’t take advantage of this model. Purchasing extra equipment for home offices and additional phone expenses make it impossible.
Enter, VoIP. Where a legacy phone system means a physical phone line in a static location, a VoIP line is a number assigned to a user. This means the user can make a receive calls wherever an internet connection exists. Wherever that user many be – an airport, the library, at home, the office – if there’s internet, the VoIP phone works. The accessibility of your staff just increased exponentially.
Since we’re already talking about remote workers and accessibility, I’ll also point out VoIP’s video conferencing capabilities.
Video conferencing is not an add-on feature or upgrade. It’s already part of VoIP technology. If you’ve got a video-enabled device and you’re set up for VoIP, you can’t make as many video calls as you want. Imagine how you could grow your brand by interacting with clients face-to-virtual face.
Because they live in a virtual environment, VoIP systems are incredibly flexible. If you need to scale up (or down) your business quickly, it’s as simple as upping your service package and adding more users. Better still, adding users can typically be handled by call center managers. If not, it’s a quick job for your IT team. No need to send a service ticket or make a service call.
VoIP has been around for quite a while now and it’s become a trusted technology. There are many VoIP providers out there, all providing varying levels of service and support. Among them are companies like Nextiva, who recognized the benefits of VoIP for small businesses and developed solutions with small businesses in mind.
When you’ve decided to transition from a legacy phone system to new VoIP technology, be sure to choose a VoIP provider who will cater to your business’s unique needs.