All business users and employees rely heavily on phone calls for various purposes, whether it is to get more sales, coordinate on team projects or provide round-the-clock customer support.
One of the biggest drawbacks of traditional phone systems, though, is that users are restricted by their location. Landlines cannot be carried with you everywhere you go, which means prospective customers cannot reach a sales representative when they are away from their desk. This can seriously hamper any business’ sales potential.
Enter hosted PBX, which resolves this problem by routing voice calls over the internet. This gives sales representatives the flexibility to make and receive calls from anywhere on any digitally-connected device. They can simply choose which device to answer calls on, depending on their circumstances at that particular time.
- When a mobile phone is not sufficiently charged, calls can be taken on the computer.
- While traveling across the country for a conference, customers can still be contacted from hotel rooms with any mobile device.
- Whether they are on the road or attending to other matters away from the office, your sales team will be reachable by phone at all times.
That’s not all.
Hosted PBX integrates easily with other business software so data can be shared between sales agents and customers more efficiently.
It also allows the entire sales team to access a group inbox, so customers can always get the help they need even when one sales representative is away on vacation.
Scalability of hosted PBX is another factor in its favor. Businesses are under no pressure to buy an estimated number of phones and phone lines from their provider. Instead, they can scale the software to increase or decrease users, depending on their needs.
Last, but certainly not least, businesses save money by not having to invest in additional physical hardware. They pay only for what they need, nothing more.
This is a huge benefit, especially for startups and mid-size businesses, where every dollar counts.
In short, hosted PBX eliminates the communication headaches that are typical with traditional phone systems.
Comparing Hosted PBX Vendors
This all sounds great, doesn’t it? But before you can switch from traditional landlines, it’s important to identify the best hosted PBX provider for your unique requirements.
Like any business solution, there are dozens of vendors to choose from. Choosing the right provider that fits your needs can be challenging to say the least. We know how important this decision is to your sales organization, though. So to save you time, we’ve assembled a ranking list of the top 13 vendors on the market today.
Let’s start with the best. The comparison chart below offers a quick comparison of the top 5 providers.
Here’s a more detailed look at each of the brands featured on the chart above as well as a few that did not make the top 5 list. To learn more about any of the providers just click on one of the links below:
- Ooma Office
- Alliance Phones
There’s a reason Nextiva tops our list of best hosted PBX providers. They ARE the best in the business.
With a combination of outstanding service, unparalleled technical support, and a wide range of features for businesses of all sizes, Nextiva has transformed business phone service for good.
If you are looking for either a hosted PBX or SIP trunking system that offers superior voice quality, flexible service plans to suit your requirements and budget, 99.999% uptime, and a real person to talk to when you need help, your search stops with Nextiva.
Why settle for second best?
Nextiva is the preferred phone system for businesses with multiple locations. The cloud-based VoIP system is simple to install and get up and running.
It is also easy to navigate, extremely reliable, and (most important) can be managed from one single online portal.
Nextiva Office offers just about every feature a small business would want in a phone system, from unlimited local and long distance calling to unlimited online faxing, music on hold, HD call connect, and the option to receive voicemails via text message or email.
The Nextiva Anywhere feature is also convenient for employees who work much of the time outside the office. This feature allows employees to redirect calls made to their business line to their home phone, mobile, or any other phone of their choice.
At no extra charge, businesses also get a complete conference calling service built into Nextiva’s phone system. This service enables any employee to set up their own conference call with up to 9 callers.
When it comes to sign up fees and contracts, Nextiva goes all out to make it easy for businesses with no setup fees and no hidden charges. Installing the Nextiva office phone system can save a business as much as 60% over traditional phone systems.
Making it even easier is the fact that businesses are not coerced into signing long-term contracts. You can sign up for a month-to-month service and cancel any time. This is a great option for any business looking to test-drive Nextiva’s famed customer service and support.
Let’s talk about the customer service for a moment. Nextiva claims to be fanatical about their customer support.
In the company’s own words, ‘Amazing Service isn’t just something we do. It is who we are.’
Are they exaggerating?
It appears not.
Nextiva’s customers readily attest to the fact that this is absolutely true. Just take a quick look at some of their reviews compared to their competitors (on a scale of 1 to 5):
The company’s reputation for exceptional customer support is well earned. If you cannot find the answer you are looking for on the website, it is refreshingly easy to find a real person to take care of whatever you need.
Nextiva’s Amazing Service® encapsulates the ethos of the company brilliantly.
When you choose Nextiva hosted PBX, you can expect to enjoy powerful communications with incredible ease of use, and absolutely amazing customer support.
It’s not surprising then that Nextiva consistently wins industry awards for its cloud-based business VoIP phone system.
8 x 8
8×8 provides both business and residential VoIP solutions with advanced phone features at rates that are surprisingly affordable.
One of the oldest and largest hosted PBX vendors, 8×8 leverages their wealth of experience and broad market share to offer business and residential users a choice of customized plans to meet their unique business (and personal) needs.
8×8 business customers can choose from 8 different plans, including SIP Trunking, Mobile Solutions, United Communication plans, and specific faxing plans.
The company’s Virtual Office and Virtual Office Pro VoIP solutions offer businesses a combination of reliability, and affordability. Both products come with unlimited calling, US-based support, and a suite of VoIP-ready features that make it easier for sales representatives to connect with customers.
Their flexible residential plans are all designed around the similar theme of ‘freedom from minute limits’. Every plan offers some variation on unlimited calling, allowing users to choose a plan that is best suited to their requirements.
With more than 125 patents to their credit, nobody can contest 8×8’s commitment to developing pioneering solutions that enable business to work more efficiently, and perform more reliably.
An established name in the telecommunications industry, Vonage is the best hosted PBX for non-business users.
While most cloud solutions typically cater to businesses, Vonage has pulled out all the stops to meet the needs of everyday users who are looking for more cost-effective ways to communicate from anywhere.
Vonage offers multiple plans to suit a variety of users looking for unlimited and affordable local, long distance, and international calling along with a suite of tools to manage their calls, and voicemails, more effectively.
Residential subscribers can choose from 4 home phone plans, each of which comes with a variety of business-grade features. Every plan is flexible so it can be customized even further to suit individual requirements.
Residential users also have access to a variety of call handling features, some of which are comparable to those available for business cloud phone subscribers. Features include SimulRing, call forwarding, and call blocking, among others.
Subscribers who would like to retain their current phone number can also do this at no additional cost.
People are increasingly on the go today, and being able to take their VoIP service with them means they can continue being productive and creative anywhere, anytime. All Vonage calling plans come with the award-winning Vonage Extensions App that offers additional convenience for users by allowing them to make and receive calls on their smartphone as if they were at home.
Like Nextiva, Vonage is one of those rare providers that offer customers a 30-day money back guarantee. Though you may not need it, it’s nice to know that you will get a full refund if you are not satisfied with the company’s service or their products.
RingCentral offers powerful cloud-based phone systems and solutions for all businesses, regardless of size and industry. Whether you’re a small startup, a mid-sized organization, or a large enterprise, you will find a plan to suit your needs.
The company is dedicated to eliminating the communications barriers that are inevitable with on-premise hardware. This commitment is demonstrated by their range of cloud solutions that offer unmatched flexibility, reliability, and value.
RingCentral’s cloud communication systems include high definition voice calls, an intuitive product interface, top-rated support teams, and a complete suite of communication tools.
RingCentral Meetings is a stand-alone video conferencing option that is convenient for anyone interested in video conference software only. This software can accommodate up to 100 participants.
Unlimited calling and mobility are also highly desirable features in business phone systems, and RingCentral does not disappoint. Their cloud phone system works across all locations.
Account advisors are available around the clock to help users set up their systems if they are struggling to do it themselves.
Larger plans offer unlimited extensions for easier, 24/7 access to multiple office locations.
With an impressive portfolio of communication solutions for businesses of all types and sizes, Mitel is a shoo-in to any list of best hosted PBX providers.
Reliable and secure cloud-based phone systems are Mitel’s specialty.
This reputed VoIP provider caters to small, mid-sized, and enterprise businesses in all industries. Business customers get every tool they need to establish the reliability and convenience of VoIP calling.
With affordable monthly prices, Mitel’s MiCloud Office and MiCloud Business are designed to help fuel growth, making them ideal for small and mid-sized businesses.
Flexible and responsive, Mitel’s MiVoice Office 250 solution is designed to help smaller businesses cut down on their communication costs.
Another major benefit for new businesses is the ability to add or drop plans as their needs change.
For larger businesses, Mitel offers MiVoice Business, which can support anywhere from 5 to 65,000 users. Mobile and flexible, MiVoice Business provides users with built-in core applications such as Hot Desking, and Dynamic Extension. This flexible phone system allows employees to work remotely and have easy access to voicemail and Unified Messaging from anywhere.
The company’s customer service is top-notch. Customers looking for help have just one phone number to call for answers.
With their easy administration, seamless operation and outstanding customer support, companies can stop worrying about their phone systems and spend more time focused on building their business, and boosting their profits.
HOSTED PBX PROVIDERS THAT DIDN’T MAKE THE TOP 5 LIST
The companies listed below are good in many aspects but fall short of being considered a ‘top pick’. When the competition is so fierce, every little counts.
Jive allows prospective customers to test-drive their services with a first month free offer, which is always welcome. Once customers sign up, they get access to additional features, upgrades and add-ons at no cost – another plus point in Jive’s favor. As an added bonus, their services are simple to use for both admins and users.
Layered authentication and encryption networks provide unparalleled security and unlimited messaging, and softphones and an array of mobile apps make it easier to communicate and conduct business on the go.
- Pros: Jive offers a variety of plans and features to suit business of all sizes, from small startups to large corporate. Customers can test-drive the company’s services and choose the perfect plan to suit their business requirements, and their budget.
- Cons: Past customers complain that customer support is a little slow to respond to emails. Calling customer support is a better way to get immediate help when you need it.
With over 100 features, unlimited calling included in their plans, almost 100% uptime, and 24/7 US-based support, Gabbit is one of the best phone services for small businesses.
Gabbit has one of the most straightforward pricing structures as compared to most other providers. For a simple monthly fee for each line, small businesses can access features typically found only with big business phone systems. There are no extra charges or hidden fees.
- Pros: Gabbit is tailor made for small businesses, with a host of features that can be customized to meet the unique needs of each business.
- Cons: Prospective customers do not get a trial period to test Gabbit’s products or services.
OnSip is the number one choice for businesses that are looking for efficient cloud communications for remote teams. OnSip customers enjoy superior HD audio and video quality, easy DIY setup, 100% uptime, and award-winning support.
- Pros: Affordable pricing with a pay-as-you-go facility, exceptional call quality, and outstanding customer support are three of many benefits OnSip customers enjoy.
- Cons: No call recording feature with any of their plans can be a major deterrent for some businesses. Having multiple conference bridges also tends to be expensive on their typical pricing plans.
With more than 50 business-class features, CRM integrations, professional installation, and simple setup, Megapath is a cloud phone service that is built for small to medium sized businesses. Clients can choose from 3 competitively priced VoIP plans.
- Pros: Customers get unlimited national calling, which can help save a substantial sum every month. Megapath also boasts a 30-day guarantee and no contracts to sign. These are two major pluses for businesses looking to test a new hosted PBX
- Cons: Certain features are bundled under the premium category. Clients have to pay extra to access of these features. Some users have complained about slow speeds.
A giant in the Business VoIP industry, Ooma Office offers customers 40+ business VoIP tools, including unified communications, free calls in the US and Canada, call forwarding to mobile, and 24/7 customer support with live chat. Has received rave reviews for exceptional call quality.
- Pros: Small businesses love the fact that Ooma Office plans are affordable, customizable, and help keep costs down. The fact that their plans include unlimited minutes is a huge plus for small businesses.
- Cons: There are complaints about call drops, downtimes, and a few other issues when users switched from their residence services to their business services.
Grasshopper offers small businesses unlimited extensions, conference calling for up to 500 participants, customizable call routing, and a personalized main greeting. Setting up their system is fast and easy. This is a great VoIP solution for small-sized businesses looking for a basic, affordable phone system.
- Pros: New customers get a 30-day money back guarantee and do not have to sign any contract. All customers, regardless of their chosen plan, also get a toll free number at no extra charge.
- Cons: Their plans are relatively more expensive for what you get compared to most other hosted PBX
Vovox offers flexible, customizable solutions for various business models. Small businesses get web and email enabled calls, free on-network calls, 3-way calling, SMS callback, call forwarding, call return, call transfer, and standard voicemail. All of this comes in at a relatively low cost.
Cloud Phone service, which is a virtual business phone number that runs on a smartphone or PC, is the company’s most versatile product.
- Pros: Vovox offers a wide range of services, including a free mobile app with basic calling features and a small amount of credit for calls and texting. Most services are fairly priced and include everything a business would look for in a communication service.
- Cons: The Cloud Phone monthly limits are very restrictive. Consumers get only 1000 minutes to be shared between two users. It is easy to exceed this limit and then have to pay additional fees.
Alliance Phones calls their phone system uncomplicated and reliable, and that’s exactly what businesses can expect from this hosted PBX solution. Their clients enjoy a robust system that is easy to set up and has 99.99% reliability.
The company offers three standard plans that are priced based on the number of system users. There’s the Easy Plus plan for 1-3 users, Simplicity Plus plan for 4-20 users, and the Effortless Plus plan for more than 21 users. All plans can be tailored to fit individual business’ needs.
- Pros: Prospective customers get a 30-day free trial, during which time they get a temporary phone number and unlimited calling.
- Cons: Customers who wish to use their mobile phone have to buy the application.
‘AT&T’ Faces Class Action Over Undisclosed “Administrative Fee”
AT&T denied all the allegations saying “the lawsuit is wrong.”
Telecom giant AT&T is in the center of a class action suit that alleges the company of charging customers more than their advertised rates. The complaint claims that the carrier has been charging an undisclosed $1.99-per-month “Administrative Fee.”
The lawsuit was filed by AT&T customers Ian Vianu and Irina Bukchin, and they are now seeking to raise the complaint to a class action that includes customers who have been fraudulently and sneakily charged by the company from in California. An injunction has also been filed to compel the company to stop charging clients with the contested Admin fee, and as well as an order forcing AT&T to pay damages, restitution, and legal costs to the class.
According to the complaint, the company is prominently advertising a monthly flat rate for all their postpaid subscribers, and the almost-two dollar fee is undisclosed in all their ads.
“AT&T prominently advertises particular flat monthly rates for its post-paid wireless service plans.” But after customers sign up, the telco “covertly increases the actual price” by tacking on the “bogus so-called ‘Administrative Fee,” reads the lawsuit filed Thursday in US District Court for the Northern District of California.
They hide the charges deep down the bill
The lawsuit alleges that the telecom giant is purposely hiding the charge in parts of the bill that are hard to find for users to have a hard time of noticing that the charge exists.
“Making matters worse, AT&T deliberately hides the Administrative Fee in its billing statements. In AT&T’s printed monthly billing statements, AT&T intentionally buries the Administrative Fee in a portion of the statement that: (a) makes it likely customers will not notice it; and (b) misleadingly suggests that the Administrative Fee is akin to a tax or another standard government pass-through fee, when in fact it is simply a way for AT&T to advertise and promise lower rates than it actually charges,” reads the complaint.
“Thus, by AT&T’s own design, the printed monthly statements serve to further AT&T’s scheme and keep customers from realizing they are being overcharged,” it read further.
The fee description is hidden “deep within” AT&T website
While the admin fee description has been included by AT&T “deep within its website,” the complaint alleges that it was designed in such a way that customers are less likely to find it.
“Not only does this description fail to constitute adequate disclosure of the Administrative Fee, but it also serves to further AT&T’s deception and scheme by suggesting that the Administrative Fee is tied to certain costs associated with AT&T providing wireless telephone services (interconnect charges and cell site rental charges),” said the lawsuit document.
Nonetheless, the complaint also says that in the event that the description listed on AT&T’s website is actually accurate, “it would merely reinforce that this undisclosed fee should be included in the advertised monthly price for the service because those are basic costs of providing wireless service itself, and thus a reasonable consumer would expect those costs to be included in the advertised price for the service,” reads the document.
AT&T costs says the fee should have decreased
The contested admin fee is not new coming from AT&T. It was first introduced in 2013 at the rate of $0.61 per month and has raised it three times. The complaint questions why the company has been raising the rate when if the company’s cost is to be considered, the rate should have decreased over time.
“Moreover, on information and belief, the fee is not tied to the costs that AT&T’s buried description suggests. This is corroborated by the fact that AT&T has repeatedly increased the amount of the monthly Administrative Fee since the fee was first imposed, while during that same time period the stated costs that the Administrative Fee is purportedly paying for (i.e., interconnect charges and cell site rental charges) have actually decreased according to AT&T’s financial statements,” the complaint adds.
“In all events, AT&T should clearly disclose the Administrative Fee and should clearly and accurately state the true monthly prices for its post-paid wireless service plans in its price representations and advertising. AT&T has failed to do so, and continues to fail to do so.”
When pressed for comments, the only response of AT&T to the lawsuit was: “The lawsuit is wrong. This is a standard fee, and we disclose it to our customers.”
‘Commerce Department’ Sued By ‘FedEx’ To Block Imposition Of Export Restrictions
The U.S. Commerce Department is yet facing another legal trouble, as the delivery company, FedEx filed a lawsuit against the federal agency to prevent them from imposing export regulations against the shipment giant.
While FedEx did not involve the Chinese tech giant Huawei in its statement, the shipping company has recently been caught in a crossfire between the smartphone manufacturer and the federal agency, following the seizure of Huawei’s shipment last week, where China is reportedly investigating the involvement of FedEx is the shipment blockage.
“FedEx believes that the EAR violates common carriers’ rights to due process under the Fifth Amendment of the U.S. Constitution as they unreasonably hold common carriers strictly liable for shipments that may violate the EAR without requiring evidence that the carriers knew about any violations. This puts an impossible burden on a common carrier such as FedEx to know the origin and technological make-up of contents of all the shipments it handles and whether they comply with the EAR,” said FedEx in a statement.
FedEx cannot review every package they receive
In its lawsuit, FedEx says U.S. export regulations, “essentially deputize FedEx to police the contents of the millions of packages it ships daily even though doing so is a virtually impossible task, logistically, economically, and in many cases, legally.”
But FedEx denies that this a task that they can accomplish because the shipper receives about 15 million packages per day for shipment and its system spans more than 220 countries and territories, making it practically impossible to check the contents of every parcel.
“To comply with the Export Controls,” the lawsuit says, “FedEx screens the names and addresses of its shippers and the designated recipients prior to delivering any package in order to identify whether the sender and/or recipient are an entity or person” on the Commerce Department’s “entity list” of persons that could pose risks to U.S. national security or foreign policy interests.
“We have invested heavily in our internal export control compliance program. However, we believe that the EAR, as currently constructed and implemented, place an unreasonable burden on FedEx to police the millions of shipments that transit our network every day.”
Only recently, the Commerce Department has included Huawei in the “entity list.”
The crossfire between Huawei and the Commerce Department
The growing tension between China-based smartphone manufacturing and Trump’s administration after the latter has accused Huawei of being used by the Chinese government to carry out economic sabotage and espionage against the U.S. with its 5G technology has already affected many companies with FedEx as their recent victim.
Washington has been very aggressive in its campaign against Huawei. In recent months, the U.S. government has been talking to its allies in Europe to ban Huawei’s infrastructure or else the U.S. will stop giving them access to U.S. intelligence.
But Huawei has stood its ground and continued fighting for its existence in the U.S. market. Only recently, Huawei filed a lawsuit against the U.S. Commerce Department to challenge whether the shipment of equipment that they intend to be tested in the US and then shipped backed to China after testing, is covered by the Export Administration Regulations.
Asserting that the shipment did not need a license (that’s why it doesn’t have shipment license), Huawei argues that it shipped telecommunications equipment from China, including a computer server and Ethernet switch, to a testing laboratory in California.
The shipment was seized in Alaska by the US government, and until now, there is no concluded decision regarding the delivery. Huawei is asking the Commerce Department to rule whether the shipment is illegal or not. In case that the ruling favors Huawei, it’s also praying that the consignment to be released.
In a statement, the Commerce Department said: “We have not yet reviewed the complaint, but nevertheless look forward to defending Commerce’s role in protecting U.S. national security.”
FedEx is threatened with up to $1 million and civil penalties of $300,000 per violation which the company thinks is putting them “between a rock and a hard place — absent the availability of review, FedEx must either forgo lawful activity because of its well-founded fear of prosecution, or willfully violate the Export Controls, thereby subjecting itself to criminal prosecution and punishment,” the suit says. It also means that “requiring FedEx to inspect every package abroad indiscriminately could place” the company in violation of privacy laws.
“FedEx will continue to defend our rights as a U.S. based global company, and we remain committed to delivering outstanding service to our customers in all countries around the world,” the company assures their partners and customers.
China Builds The World’s First Mega Tanker To Secure Its Oil Supply
China’s petroleum industry has been increasing rapidly, which undoubtedly places the country as the fourth-greatest oil producer in the world.
China has been exporting massive barrels of petroleum and crude oils to Japan since 1973, as reported by the Energy Information Administration (EIA). And as the petroleum business grows, the demand to supply oils to foreign countries heighten to a booming rate.
This demand eventually pushes the Chinese government to invest heavily in water transport infrastructure and cargo ships to carry substantial barrels of oils. And for several years, China took significant efforts to increase mechanization and containerization in its maritime activities.
China’s effort to once again embody the title of being one of the most advanced countries in the world when it comes to maritime affairs has come to fruition. Recently, it has announced the acquisition of the biggest oil carrier in the world, which is said to equal the size of three football fields. The record shows that it is the first-ever “intelligent” carrier in the world, with a loading capability of 308,000 tons.
The said vessel is China’s first intelligent crude carrier delivered to Dalian, Northeast Liaoning Province last Saturday. It was named as “New Journey,” which primarily belongs to the “very large crude carrier” or VLCC type, and constructed by the company Dalian Shipbuilding Industry Co., Ltd. (DSIC) under the China Shipbuilding Industry Corporation (CSIC).
New Journey is more than 300 meters long, which is equivalent to 35 five-ton trucks. According to its builders, the vessel is too large that one can only touch the upper part of a 300,000 ton VLCC’s cab if he or she stands at a 55-meter high building.
China has been known for possessing ships with massive tankers for business trades, and mostly for importing oils. The country sets a record of importing 6.7 million barrels a day since 2015 and is believed to overtake the U.S. as the world’s biggest crude importer in 2016. According to EIA, China first became the world’s largest net importer of petroleum and other oils since 2013.
With that massive amount of oils, China will need to accommodate them all in a single vessel, large enough to secure the supply until the next five years. “New Journey” guarantees unlimited oil supply during times of crisis, proving China’s forward-thinking strategy, primarily since climate change affects oil resources in the world.
This new vessel offers the most advanced feature that even other developed countries failed to invent. Compared with other oil tankers, “New Journey” brings efficiency, as it is equipped with an “intelligent brain.” Its five significant functions include assisted autopilot navigation, intelligent liquefied cargo management, comprehensive energy efficiency management, equipment operation and maintenance, and advanced ship-to-shore communication.
Aside from safekeeping the oils with its huge tankers, the vessel promotes intelligent navigation with the use of advanced technologies for ships. According to Guan Yinghua, chief vice engineer of DSIC, New Journey will take an essential role in improving maritime traffic safety; from manual maneuver to autopilot navigation.
This vessel is believed to haul nearly three-fourths of China’s oil imports within the next 15 years. Although China is still a major crude oil producer, it became an importer, as economic growth exceeded the domestic oil capacity, especially when floods damaged the nation’s oil fields. Therefore, China imported oil to compensate for the supply loss.
However, it needs more than offshore tankers and oil containers to house its imports. What China also desires is an on-shore large vessel that houses many oil tankers. But aside from creating a storage facility, China ensures a safe and harmless journey when this fleet travels from one port to another. This is where “New Journey” enters in the picture. It can accurately determine the position and speed of some other ships within ten nautical miles, thus giving itself more time to traverse or reroute avoiding collisions or accidents.
It is said that the number of container units handled by Chinese ports extended to more than 150 million, but it is not enough knowing that it still manufactures 90 percent of the world’s containers. But by creating its large fleet that can safely keep oils, China will never worry once the oil crisis plagues the world. After all, China can predict the future, and for Chinese, being prepared is the key to success.
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