PayPal Holds Funds on a Holiday Drive for Children in Need from Regretsy

Regretsy PayPalRegretsy decided to give back this holiday season by raising money to help with children in need. April Winchell, actress-comedian who runs Regretsy put a call out to her community members for help in raising money for 200 children that were approved for gifts this holiday season. On December 1, 2011 she announced, that the drive has been fully funded and wrote, “You people make me sick. Funded. Overfunded, in fact. In just a few hours. We now have enough money to make gifts to the families, as well as these kids. Good job a–holes.”

Only problem was, Regretsy put up the wrong button from PayPal. She used the “Donate” button which is reserved for non-profit groups. PayPal shut down the drive and sent a letter to the blog saying she had to refund all the money. Which all that stress, April Winchell from Regretsy found out that a disclaimer in the Paypal terms said Paypal would be keeping a small portion of the fees for any refund. So not only are they making her refund everyone at this point, they are also keeping some of the money.

PayPal released an official statement stating that they would be refunding Winchell’s drive and making a generous donation to the Holiday cause. “Just like anyone else, we believe strongly in helping those in need, especially around the holiday season. We are working with Regretsy to make a donation to help their cause, and we’re truly sorry this occurred,’ said Anuj Nayar, PayPal head of communications.

Even though, April Winchell still hasn’t received or heard anything from PayPal as of yet. An outpour of of support came in through social media and Regretsy became a trending topic on Twitter.

Regretsy Twitter

Winchell wrote on her Regretsy Blog, “I did not expect this kind of global outpouring of support, and I truly believe that had you not all made your voices heard, no one from Paypal would have ever felt compelled to make this right. There is no real support or appreciation for the consumer anymore. The customer is always wrong.”

“I am extremely grateful to all of you for your efforts. If Paypal is sincere about allowing us to make these gifts, you will have made a difference for 200 children and their families this holiday season,” she added.

What is Regretsy? It’s a snarky-blog that features and mocks things from Etsy that are ugly, odd, wonderful, and anything that has you saying, “what the…” The purpose of the site is to make you laugh and raise money for a charity fund to causes from breast-cancer research to Etsy community members in need.

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